These Terms and Conditions govern access to, registration for, subscription to, and use of PlanEat through its website and mobile application, as well as the associated features and services.
The service is provided by CORREOMASTER, S.L., with its registered address at C/ Filá Cordón nº 36, Polígono Industrial Cotes Altes, Alcoy (Spain), tax identification number (CIF) B54015730, telephone number 965 051 063, and email address info@planeat.me. The company is duly registered with the Commercial Registry of Alicante as of June 22, 2005, in Volume 2.946, Page 219, Company Record A-93.06, and Registration Entry 1ª.
Creating an account and purchasing a subscription require express acceptance of the applicable terms through the mechanisms provided. Merely browsing public pages does not constitute purchasing a subscription or consenting to optional personal data processing.
For the purposes of these Terms and Conditions:
These Terms and Conditions govern access to and use of the Website and Application, the creation and management of Accounts, the purchase of Subscriptions, and the rights and obligations associated with using PlanEat.
The offer accepted by the Subscriber will specify the services purchased, their duration, price, and commercial conditions. Optional features are not considered included in all plans.
Service updates and modifications will be carried out in accordance with Section 21. Amendments to these Terms and Conditions will be governed by Section 29.
PlanEat is a digital tool designed to help Users manage and track aspects related to their diet, calories, macronutrients, weight, habits, and personal goals.
Its features may include:
PlanEat Coach is an automated chatbot intended to provide Users with guidance and motivational support. It does not provide nutritional or medical advice.
The specific features available may vary depending on the PlanEat version, device, country, operating system, or Subscription plan.
Before purchasing a Subscription, Users will be informed of the features included in the plan and the technical requirements necessary to use them.
Modifications affecting features included in an active Subscription will be carried out in accordance with Section 21 and applicable regulations.
PlanEat provides tracking tools and content related to nutrition, food, and wellness. PlanEat is not a medical device or medical service and is not designed or intended to diagnose, treat, cure, or prevent diseases or medical conditions.
Calorie and macronutrient goals, estimates, plans, statistics, PlanEat Coach responses, and other information provided by the Service are for informational and guidance purposes only. They do not replace diagnosis, treatment, or personalized advice from a doctor, registered dietitian-nutritionist, or other qualified healthcare professional.
Users should consult a healthcare professional before making significant dietary changes or following nutritional recommendations when their personal circumstances warrant it, including:
In the event of a medical emergency, Users must contact the appropriate medical or emergency services and must not use PlanEat as a substitute for those services
PlanEat is not intended for individuals under the age of eighteen and does not permit them to register or use the Service.
Certain PlanEat features require the creation of an Account. PlanEat may allow registration or login through third-party services, including Sign in with Google and Sign in with Apple.
Certain registration processes on the Website may offer only some of these registration methods. When Users authenticate through a third-party service, that service may provide PlanEat with certain information necessary to identify and manage their Account, in accordance with the permissions granted.
When Users select the Hide My Email option while using Sign in with Apple, PlanEat may receive the private relay email address provided by Apple instead of the User's personal email address.
Users are responsible for properly using the authentication method associated with their Account, providing truthful, accurate, and up-to-date information, and taking reasonable measures to prevent unauthorized access.
To personalize the experience, PlanEat may request information about Users' personal characteristics, eating habits, goals, and progress, as well as other data necessary to provide the requested features.
The conditions governing the processing of this data are detailed in the PlanEat User Privacy Policy. Health-related data will only be processed with the User's explicit consent, which will be requested separately from the acceptance of these Terms and Conditions.
Users declare that the information they provide is accurate to the best of their knowledge. PlanEat's results may depend directly on this information, and PlanEat cannot guarantee the accuracy of calculations or recommendations when the data provided is incorrect, incomplete, or outdated.
PlanEat may allow Users to photograph food or meals to facilitate logging. Images may be processed using automated systems and artificial intelligence technologies to identify foods, estimate food types and quantities, calculate estimated calories and macronutrients, and facilitate meal logging.
Users expressly acknowledge that these results are estimates. The actual nutritional composition of a meal may vary significantly depending on ingredients, quantities, preparation methods, brands, oils, sauces, recipes, and other factors that PlanEat may not be able to detect from a photograph.
Users must review and, where appropriate, modify the results before using them.
The nutritional information available on PlanEat may come from various sources, including information provided by Users, manufacturers, databases, or automated estimates.
PlanEat will make reasonable efforts to provide useful information but cannot guarantee that all information is complete, accurate, or continuously updated.
PlanEat must not be used as an allergen verification system. Users are responsible for directly checking the labeling, ingredients, and warnings of any product they intend to consume when allergies, intolerances, or other relevant dietary restrictions exist.
Certain features may use automated systems and artificial intelligence to recognize food in photographs, estimate quantities, calories, and macronutrients, or perform other operations identified within the Application.
Users will be informed about relevant automated features and their limitations.
PlanEat Coach is a chatbot designed to provide guidance and motivational support. It does not diagnose conditions or provide nutritional or medical advice. It must not be used to address emergencies, interpret symptoms, adjust medication, or replace professional consultations.
Before or, at the latest, when the first interaction with PlanEat Coach begins, the Application will clearly inform Users that they are interacting with an artificial intelligence system. The chatbot will not be presented as a person or healthcare professional.
Automated results may contain errors, omissions, or inaccurate estimates. Users must review records and calculations before adding them to their food diary. AI-powered features do not guarantee any particular results.
The use of AI does not authorize additional processing of personal data. When health data is used, the corresponding explicit consent will be required. Information about providers, recipients, and potential data transfers will be provided in the Privacy Policy before processing takes place.
Certain PlanEat features require an active Subscription.
Before purchasing a Subscription, Users will be shown information about the applicable offer, including, where relevant, the price, currency, duration, trial period, billing frequency, renewal conditions, and included features.
The applicable price will be the one displayed to the User before confirming the purchase.
Prices and promotions may vary depending on the country, platform, acquisition channel, or applicable promotion.
When PlanEat offers a trial period, its specific conditions will be displayed before the Subscription begins. Currently, certain PlanEat offers may include a 3-day trial period.
When a payment method is required to start the trial period, Users will be informed before confirming the Subscription.
Unless the User cancels within the period specified in the offer, the Subscription may automatically convert into a paid Subscription, and the amount indicated during the purchase process may be charged.
The trial period is independent of the statutory right of withdrawal and does not reduce the fourteen-calendar-day withdrawal period from the conclusion of the contract, where applicable, in accordance with Section 17.
Unless expressly stated otherwise before purchase, Subscriptions renew automatically.
Before purchasing, Users will be informed about automatic renewal, the applicable period and amount, and the procedure and deadline for cancellation.
Once the purchased period ends, the Subscription will renew for the corresponding period until the User cancels the renewal.
For fixed-term contracts subject to renewal, Users will be informed fifteen days before the deadline for communicating their decision not to renew, including the expiration of that deadline and the consequences of failing to cancel the renewal.
Canceling automatic renewal prevents future charges but does not necessarily entitle Users to a refund of amounts already paid, without prejudice to refunds that may be due under the right of withdrawal, incorrect charges, lack of conformity, or other legally established grounds.
Users will retain access throughout the period already paid for, unless applicable regulations, platform conditions, or a specific policy establish otherwise.
Subscriptions purchased through the Website will be processed using the available checkout system. This may involve Shopify and integrated payment providers when these tools are available.
The checkout process will allow Users to select a plan, identify themselves or create an Account, review the purchase summary, correct errors, accept these Terms and Conditions, and confirm the transaction.
Before completing the purchase, the essential contractual conditions will be displayed, and it will be clearly indicated that confirming the purchase entails an obligation to pay.
Acceptance of the contract must be explicit and separate from consent to personal data processing.
The contract will be concluded in Spanish unless another available language is expressly indicated.
The electronic contractual document and the version of the Terms and Conditions accepted will be stored by the service provider for the applicable retention periods.
Subscribers may request a copy using the contact details provided in Section 33.
Confirmation will be sent by email or another durable medium within the legally required timeframe. This confirmation will include the plan, price, duration, renewal and cancellation conditions, accepted terms, and information about the right of withdrawal.
Where legally required, it will also include confirmation of any request for early commencement of the Service or the corresponding specific consents.
The Subscription will be linked to the Account identified during purchase.
If authentication through Apple or another system uses an intermediary email address, instructions will be provided to prevent duplicate Accounts and facilitate recovery of Subscription access.
When purchases through the Apple App Store or Google Play are enabled, Users will be informed before purchasing about the platform involved, the business entity with which they are entering into the contract, and the applicable billing, renewal, cancellation, and refund conditions.
The transaction will be managed through the corresponding platform, and its conditions will apply where relevant, without diminishing mandatory consumer rights or the obligations of the responsible business entity.
PlanEat may receive the data necessary to verify the Subscription and enable access without necessarily receiving complete payment method details.
Users may cancel automatic renewal at any time before the deadline specified for the next charge.
Subscriptions purchased through Apple or Google must be canceled using the cancellation mechanisms provided by the platform managing them.
Website Subscriptions may be canceled through the available subscription management features or by contacting the address indicated in Section 33.
Receipt of the cancellation request and its effective date will be confirmed through a medium that the User can retain.
Deleting the Application does not cancel the Subscription.
Deleting an Account with an active Subscription will be handled in accordance with Section 27.
Cancellation of automatic renewal is distinct from exercising the right of withdrawal, terminating a contract due to breach or lack of conformity, or requesting a refund.
Subscribers who qualify as consumers have fourteen calendar days from the conclusion of a distance contract to withdraw from it without providing a reason.
This right is without prejudice to any applicable statutory exceptions relating to specific services, which must be identified and communicated before purchase.
To exercise this right, Subscribers need only communicate an unequivocal decision to withdraw to CORREOMASTER, S.L., by email at info@planeat.me or by post to C/ Filá Cordón nº 36, Polígono Industrial Cotes Altes, Alcoy (España).
The form provided in Annex I may be used but is not mandatory. Sending the withdrawal notification before the deadline expires is sufficient. If an electronic withdrawal form is provided, receipt will be confirmed on a durable medium.
PlanEat will reimburse the applicable payments without undue delay and, in any event, no later than fourteen calendar days after being informed of the withdrawal.
Refunds will be issued using the same payment method as the original transaction unless expressly agreed otherwise, and no fees will be charged for the reimbursement.
Refunds due to withdrawal, lack of conformity, breach of contract, or incorrect charges will be governed by the applicable legal requirements and will not depend on any additional commercial guarantee.
When Apple or Google manages payment collection, it may be necessary to request the refund through the corresponding platform's procedures.
Any commercial refund policy, where applicable, will be accessible during the purchase process and may not restrict statutory rights.
In the event of an incorrect charge, Users may report it using the contact details provided in Section 33 so that it can be reviewed and refunded where appropriate.
Users agree to use PlanEat lawfully and in accordance with these Terms and Conditions.
Users must not:
The software, design, interfaces, databases, texts, images, graphics, trademarks, and other elements of PlanEat are protected by intellectual and industrial property rights belonging to their respective owners.
CORREOMASTER provides the Service under the rights or authorizations necessary to do so.
Users are granted a personal, limited, non-exclusive, and non-transferable license to use the available features in accordance with these Terms and Conditions and their purchased Subscription.
The duration of this license is linked to lawful access to the Service, and its suspension or termination may only occur for the reasons and subject to the safeguards established in Section 28.
Reproducing, distributing, modifying, commercializing, or exploiting protected elements without authorization is prohibited, except for uses permitted by law.
Restrictions on reverse engineering or decompilation will not affect applicable statutory exceptions.
Users retain any rights they hold over the content they provide.
Submitting such content authorizes only the operations necessary to provide the requested Service and does not constitute permission to use it for advertising or purposes unrelated to the Service.
PlanEat will take the necessary measures to provide the Service in accordance with the contract and maintain its agreed functionality, security, and compatibility.
Maintenance interruptions will be communicated whenever possible, and reasonable efforts will be made to minimize their duration and impact.
Updates necessary to maintain conformity, including security updates, will be provided for the legally required period.
PlanEat may update or modify the Service for technical, security, compatibility, or legal compliance reasons.
Modifications that go beyond what is necessary to maintain the Service's conformity will be made at no additional cost and communicated to Users clearly and comprehensibly.
When such modifications negatively affect access to or use of an active Subscription, and the impact is more than minor, Users will be informed with reasonable advance notice through a durable medium, while respecting their applicable statutory rights to terminate the contract and obtain reimbursement.
Modifications and notices regarding availability, maintenance, or errors will not limit consumers' statutory rights in cases of lack of conformity.
PlanEat does not guarantee that Users will achieve any particular weight loss, body composition, health, performance, or other personal goal.
Results depend on numerous personal and external factors.
Progress estimates, calorie calculations, or other results displayed by PlanEat do not constitute a guarantee of future outcomes.
PlanEat will be liable to Users in the circumstances and within the limits established by applicable law.
Nothing in these Terms and Conditions excludes or limits rights or liabilities that cannot legally be excluded or limited, particularly those recognized for consumers and users.
Without prejudice to the foregoing, PlanEat will not be liable for damages that arise directly and exclusively from:
PlanEat may integrate or link to services provided by third parties, including authentication systems, app stores, payment platforms, technology services, or external websites.
When Users directly access a third-party service, that third party's terms and policies will apply.
The application of third-party terms will not diminish the obligations of CORREOMASTER regarding the contracted Service, nor will it automatically authorize new purposes for processing personal data.
CORREOMASTER will process Users' personal data in accordance with the PlanEat User Privacy Policy, available at ____________, which details the purposes of processing, legal bases, recipients, retention periods, and Users' rights.
Acceptance of these Terms and Conditions does not replace the specific consents that must be requested separately for certain personal data processing activities.
PlanEat podrá enviar al Usuario comunicaciones necesarias relacionadas con la creación y gestión de la Cuenta, autenticación y seguridad, pagos, Suscripciones, renovaciones y cancelaciones, incidencias del Servicio y modificaciones importantes de estos Términos y Condiciones.
El tratamiento de datos personales asociado a estas comunicaciones y, en su caso, al envío de comunicaciones comerciales o notificaciones push se detalla en la Política de Información para Usuarios de PlanEat.
El Usuario podrá solicitar la eliminación de su Cuenta mediante las funcionalidades habilitadas por PlanEat o contactando con PlanEat. La eliminación implicará la eliminación o anonimización de los datos asociados en los términos establecidos en la Política de Privacidad, sin perjuicio de la información que deba conservarse legalmente.
La eliminación de la Cuenta no cancela necesariamente una Suscripción contratada mediante Apple App Store o Google Play. El Usuario deberá cancelar también dicha Suscripción mediante la plataforma correspondiente.
La relación de uso se mantendrá mientras exista una cuenta o se utilice legítimamente el servicio. Las suscripciones tendrán la duración indicada en la oferta y finalizarán o se renovarán conforme a las condiciones aceptadas.
PlanEat podrá suspender o terminar el acceso por incumplimiento grave de estos términos, fraude, uso ilícito, riesgos relevantes para la seguridad u obligación legal.
These Terms and Conditions may be updated due to legal changes, justified security reasons, technical adaptations, or changes to features or purchasing channels.
Changes affecting existing contracts will be communicated with reasonable advance notice by email or another durable medium, specifying their content, effective date, and Users' rights.
Merely publishing the updated terms on a webpage that can be modified will not replace any legally required notification.
Where renewed acceptance is necessary, it will be expressly requested.
Failure to respond will not be interpreted as authorization for optional data processing or as a waiver of rights.
Service modifications will be subject to the safeguards established in Section 21, and future price changes will be governed by the conditions in Section 13.
New contracts will be governed by the version of the Terms and Conditions communicated to and accepted by the User at the time of purchase.
PlanEat will retain previous versions as necessary to demonstrate the applicable contractual conditions.
If any provision is declared invalid, void, or unenforceable, it will be deemed excluded to the extent applicable, while the remaining provisions will remain in effect where the contract can continue to operate.
Applicable law will govern, without replacing an unfair contractual term in a manner that preserves its detrimental effects on the consumer.
PlanEat's failure to exercise any right established in these Terms and Conditions will not constitute a waiver of that right.
These Terms and Conditions will be governed by Spanish law, without prejudice to any mandatory consumer protection provisions that may apply in the User's country of habitual residence.
When the User qualifies as a consumer, any dispute will be submitted to the competent courts in accordance with the legally applicable rules, without depriving the User of the protection afforded by applicable consumer legislation.
When the User does not qualify as a consumer and the law permits an agreement on jurisdiction, the parties will submit to the courts having jurisdiction under the applicable regulations.
For inquiries, support, cancellations, withdrawal requests, or complaints, you may contact:
CORREOMASTER, S.L.
C/ Filá Cordón nº 36, Polígono Industrial Cotes Altes, Alcoy (Spain)
Telephone: 965 051 063.
Email: info@planeat.me
Receipt of complaints will be acknowledged, and responses will be provided within the legally applicable timeframe.
Where appropriate, information will be provided about alternative dispute resolution mechanisms and whether the company participates in or adheres to them.
This form should only be completed and submitted if you wish to withdraw from the contract. You may also exercise this right through any other unequivocal statement.
To: CORREOMASTER, S.L.
Address: C/ Filá Cordón nº 36, Polígono Industrial Cotes Altes, Alcoy (Spain)
Email: info@correomaster.com
I hereby notify you of my decision to withdraw from the PlanEat subscription contract identified below:
Subscription plan purchased: ___________________________________
Date of purchase: _________________________________________
Order number or subscription ID, if known: __________
Consumer's full name: ______________________________
Consumer's address: ______________________________________
Email address associated with the Account: ___________________________
Date: ______________________________________________________
Consumer's signature (only if submitted on paper): _____________